Gmail Triage → Auto-Respond

{
  "integrations": {
    "gmail": {
      "autoTriage": true,
      "categories": {
        "urgent": {
          "keywords": ["urgent", "asap", "critical"],
          "action": "notify-slack"
        },
        "support": {
          "keywords": ["help", "question", "issue"],
          "action": "auto-respond",
          "responseTemplate": "support-response"
        },
        "newsletter": {
          "action": "archive"
        },
        "spam": {
          "action": "delete"
        }
      }
    }
  }
}

## Email Triage Rules
- Never auto-respond to emails from investors, board members, or anyone in the VIP list — only notify in Slack and let a human reply.
- Auto-responses should sound warm and human, not robotic. Use the sender's first name. Acknowledge their specific topic if possible.
- If an email is ambiguous (could be urgent OR support), err on the side of notifying Slack. False alarms are better than missed urgency.
- Never delete anything that has an attachment or mentions money, legal, or contract — flag for manual review instead.
- For support auto-responses, set expectations: "We'll get back to you within 24 hours" — don't promise faster than the team can deliver.
- Learn from corrections: if a human re-categorizes an email you triaged, remember that sender/pattern for next time.